Frequently Asked Questions

An overview of some of the more common questions we get here at Texsource, mainly regarding ordering, shipping, and general customer service issues. 

Have a question that you don't see here?   Call our customer support team at 1-888-344-4657

What is the "Overweight Package Fee"?

Beginning on January 1 2020, both FedEx and UPS reduced the weight of an Overweight Package from 70lbs to 50lbs and instituted an additional fee of $25 for any package over this weight. This applies to both commercial and residential customers. Previously, this did not affect many supply items but at the now-reduced rate a significant number of our items now reflect this increase as an Overweight Package Fee (most 5-Gallon ink sizes will see this additional fee). This fee is independent of our Free Shipping promotion and will be required on any package shipped over 50lbs.

How do I get free shipping on my order?

Our Free Shipping offer applies to any online order over $299 that contains eligible items (denoted by the Free Shipping banner under the product price).  The Free Shipping promotion does not negate a required $4.95 handling fee that applies to all orders, regardless of shipping method.  

Generally this will apply to in-stock supply items but may also include equipment if noted on that product page. This offer is for web orders only and does not apply to call-in orders.  Non-stock items will be shipped directly from the manufacturer and are not eligible for free shipping. Orders combining free and non-free shipping items will only be charged by the weight of the non free-shipping items. Some in-stock items (such as large frames) are not eligible for free shipping as they are classified by carriers as an Oversize Product and thus carry a higher shipping rate.

Free Shipping offer is only valid for orders delivered to continental US addresses. All free shipping orders will be shipped standard ground via the shipping method chosen by Texsource.  Free Shipping does not include charges incurred for lift gate or inside delivery fees.  Our Free Shipping promotion does not cover additional UPS or FedEx fees such as Overweight Packages (customer will be responsible for any such charges). Read the overview above for Overweight Packages.

My company has a reseller ID and is tax exempt. How do I avoid sales tax showing up for my purchases online?

Looking for a tax exempt form for your state to fill out and submit?  CLICK HERE

If you are a tax exempt customer in our nexus states you are required to fill out your state-specific form and submit it to us (this form must be signed and emailed).  Alabama customers can send us a copy of their updated (current tax year) Sales Tax License.  To avoid sales tax showing up on online purchases, register you account by following the instructions here.  Your account will then be marked as tax exempt (we cannot mark your account as tax exempt until receipt of these documents). 

VERY IMPORTANT - Texsource will not refund sales taxes paid online by tax-exempt customers who check out as a guest or with a different login than the one for which your exemption was approved. It is the sole responsibility of the customer to verify taxes at the checkout page and to use the appropriate exempt online account to complete their order.  

New customers wishing to have exemption before their first order will need to have submitted their exemption paperwork to the email address at the top of this page and allow 1-2 business days for processing. You should also have completed your online account setup so that we can apply the exemption to your your login email.  

Where will my product(s) ship from?

Your order will ship from the closest warehouse location to your shipping address. Note that not all products are available at all locations. If your order is critical please contact customer service at 888-344-4657 for location stock inquiry. In the event that a drop ship item is ordered, you should be notified by phone that your order will be drop shipped and will not be shipping from a Texsource location.

What are Showroom or Pickup Hours?

Office and/or pickup hours for our NC and Georgia, Texas, and Indiana locations are Monday through Friday, 9am - 5pm local business time.  If you intend to pick up an order in person, we require that you first call to order so that we can give you an approximate pickup time and verify product availability.

How Do I Get Tracking Information?

Tracking information is sent to your checkout email address by our shipping software at the time that it is processed.  On most orders, this is also written back to your account on ScreenPrintingSupply.com (there are exceptions to this such as if you checked out as a guest, your order is a split-shipment or dropshipped from the supplier, or if it is a motor freight shipment.  If you do not receive this and require your tracking information please call customer service at 888-344-4657.

How long will it take for my order to ship?

All in stock items generally ship same day from our North Carolina, Georgia, Indiana, or Texas warehouses when ordered by 2pm EST.  For Pantone color matches, please call in order before 12 pm EST.

Where can I find information on returning an order?

If you have an issue regarding an incorrect or damaged shipment please refer to the 'Returns' section of this website for the instructions on the return process.

Can my company be approved for payment terms?

Texsource can extend payment terms to select qualified customers.  If you would like to qualify or if you have spoken to your sale rep about this, you can download the credit application HERE.  Applications should be completed and emailed to tina@texsourceonline.com 

How is shipping handled on large items, like equipment?

We use UPS freight, FedEx national, AAA cooper and Old Dominion freight lines. You can also arrange for pickup from most of our locations. All items that are not able to be shipped via UPS or Fedex due to weight or size restrictions require a freight quote. Call 888-344-4657. 

Are online prices guaranteed?

Texsource makes every effort to keep our website information accurate and up to date. However, Texsource is not responsible for errors in pricing and/or product descriptions, or alterations from displayed photos. If you have a question concerning such a product, please feel free to contact us directly.  

What else should I know?

Screen Printing Supply.com claims no credit for any images posted on this site unless otherwise noted. Images on this site are copyright of their respectful owners. If there is an image appearing on this site that belongs to you and do not wish for it appear on this site, please E-mail with a link to the image and it will be promptly removed.